Note: This site is for Ohh Deer Trade customers (USA) only.
  • Login
  • Cart (0)

FREQUENTLY ASKED QUESTIONS

Order Process

Placing your order with us couldn't be easier! You can place your order through our website, via email, over the phone with one of our lovely account managers or you may work with one of our sales agents! Once received, we'll confirm your order, check stock is a-ok and send your order through to our warehouse to be picked. All International orders as well as first time UK orders are proforma, so we will send your order through to be processed by our warehouse and once it's ready we'll be in touch for payment and dispatch your order as soon as payment is confirmed.

We understand that occasionally you may wish to add or change your order once it's been placed and where possible we will try to accommodate this. If you use a freight forwarder, or require us to confirm weights and dimensions for your order to obtain a shipping quote, we kindly state that no changes can be made to your order 24 hours after your order is placed as our warehouse cannot facilitate changes once the order is packed.

Minimum Orders

  • The minimum order value is $150, Paper products ship for free if the whole order is over the value of $300. Below this, we charge $18 plus any additional shipping costs for non-paper items.

Online Selling

  • If you’re planning to sell online then please only sell via your own website. Our products should not be sold on other sites such as Amazon, Ebay or Etsy without strict permission from Ohh Deer.

    If you’re an online only company then we will request further information from you before approving your account.

    If you are selling our products online then please match our RRP.


Lead Times

  • Paper products ship for free if the whole order is over the value of $300. Below this, we charge $18 plus any additional shipping costs for non-paper items. Shipping from the UK takes 5-7 working days.
    Some products may be subject to additional customs charges that the customer is responsible for paying.

    Although we try and avoid split shipment, some items may be sent from a different location and therefore you may receive your order at different times.

Back Orders

  • If you've ordered an item that is out of stock then we'll notify you. If the item is due to be re-stocked soon we can reserve units for you and they'll be added onto the next order you place with us - please kindly note the normal carriage paid terms will apply. If the item has been discontinued we'll remove it from your order and notify you.

Returns

  • We do not offer a dropship or sale or return service. Please report any discrepancies within 7 days of receiving your order to [email protected].

Payment

  • All orders are proforma and will be released once full payment has been received. Your invoice will provide you with all the information you need for making payment to us. Please kindly note prices are valid for two weeks from invoice date. After two weeks, prices are subject to change and reserved stock will be made available to other customers. The customer is responsible for all shipping and customs charges. Please kindly note we do not accept cheques.

    Our prices are in USD, invoices will be raised in USD and payments for orders must be in USD.

Exclusivity

  • We only offer exclusivity if you make regular orders with us. However, we do try to ensure that someone close to your shop won’t order the same products as you.

Questions not answered?

Please wait...

x close
{{var product.name}}
was successfully added to your cart.
OR Continue shopping
{{var product.name}}
has been removed from your cart.


Continue shopping