Terms & Conditions

No Minimum Orders

We don’t have a minimum order overall, you just need to spend £150 (ex VAT) for free carriage if you’re based in the UK Mainland (excluding Scottish Highlands and the Channel Islands). Please observe the minimum quantities on each product when ordering.


Online Selling

If you’re planning to sell online then please only sell via your own website. Our products should not be sold on other sites such as Amazon, eBay or Etsy without strict permission from Ohh Deer.  

If you’re an online-only company then we will request further information from you before approving your account.

If you are selling our products online then please match our RRP.


Lead Times

Most items are kept in stock and should be shipped within 7 working days. Although we try and avoid split shipment, some items may be sent from a different location and therefore you may receive your order at different times.


Back Orders

If you’ve ordered an item that is out of stock, we’ll notify you. If the item is due to be re-stocked soon, we’ll place the order on back-order and ship this with your next order. If the item has been discontinued then we’ll remove it from your order and notify you.


Returns

We do not offer a dropship, sale, return/sales or exchange service. Please report any discrepancies within 7 days of receiving your order to wholesale@ohhdeer.com.  


Credit

If you’re based within the UK, you can apply for a 30-days credit account by emailing wholesale@ohhdeer.com and completing our credit application form. All requests will be subject to approval by our factoring company. If approval is not obtained, a Pro-forma payment will be the only option available to you. 


Payment

Your invoice will provide you with all the information you need for making payment to us. If your invoice is on a proforma basis then you will be required to pay at the time of ordering. 

If you have a credit account with us, we’ll start to process your order once received unless you have an outstanding, overdue invoice.


Exclusivity

Exclusivity within a certain location is at our discretion. Where we are made aware of unique trading conditions, we may limit stores to what ranges they can stock.