Privacy

At Ohh Deer, we know how important privacy and security is to our customers and we’re committed to protecting it to reassure that you can have complete confidence when choosing to shop with us. 

NOTIFICATIONS AND UPDATES

We’ll never keep you out of the loop when it comes to how we use or gather your information; if we ever make any significant changes to our Privacy Policy, we’ll let you know on our website or by email. The most recent version of our Privacy Policy will always be listed here.

Your continued use of the site (ohhdeertrade.com) indicates your understanding and agreement to our Privacy Policy.

INFORMATION COLLECTED AND THE USE OF COOKIES

How we use the information you provide:

Until a better way comes along, postal is still our preferred method of getting your order out to you. Because of that, we need you to provide certain personal information (email address, mobile number, address and bank details) which without we’d struggle to be able to send you your order.

We don’t store any of your payment details on our servers, we use SagePay and PayPal to secure your payment information and execute transactions securely, and your details are not passed on to any third parties. However, we do reserve the right to disclose information to comply with the requirement of law by court order to prevent harm to persons or property and to fight fraud and credit risk reduction.

 

How we use the information provided for us:

We only know your personal information after you’ve given it to us – and we don’t share this with anyone else – but through using cookies, should you allow it, we are given some information straight away.

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. By allowing cookies on our site, it lets us know things like your location, language, or milk chocolate/white chocolate preferences, and gives you a more optimised experience.

If you’d rather not allow this, we totally understand and advise that you take the necessary steps within your web browser's security settings to block all cookies from this site and its external serving vendors.

This website also uses tracking software to monitor its visitors to better understand how they like to use it.

These are the only third-party tracking software providers we use:

Google Analytics – Uses cookies to track visitor usage. You can read Google’s privacy policy for further information [http://www.google.com/privacy.html] and opt-out via the Google analytics opt-out browser addon [https://tools.google.com/dlpage/gaoptout/]

Criteo – Uses cookies to track visitor usage and display targeted ads. You can read Criteo’s privacy policy for further information [https://www.criteo.com/privacy/] and opt-out via the network advertising website [http://optout.networkadvertising.org]

DotDigital - Uses cookies to track visitor usage and to display targeted ads. You can read Ometria’s privacy policy here for further information. [https://www.dotdigitalgroup.com/privacy-policy/]

Currency Conversion - Uses cookies to store the currency of website based on your location determined by your IP address. This is done automatically when visiting our website and will automatically be removed when leaving our website. We do this in order to allow the selected currency to remain throughout your session with the website and to provide an accurate currency conversion.

CONTACT AND COMMUNICATION

We encourage people to get in touch with us if they ever feel dissatisfied with their order or experience in any way. We’re a fairly friendly bunch and always happy to help. When contacting us directly, we will always help you to the best of our ability while answering any questions, queries or complaints.

During this process, we may ask for your permission to subscribe you to any email newsletter program the website operates on, specifically when your question relates to a service the email newsletter provides. This will only be done in select cases and with your express permission.

You can find the best ways to reach us at the bottom of this page.

MARKETING COMMUNICATION

Our mailing list is used to send exclusive special offers, awesome newsletters and important announcements that we feel you’d be interested in, via email or post. While we recommend all our customers subscribe to our mailing list, the decision to do so is entirely your own.

If you ever wish to stop receiving these benefits, you can unsubscribe from our email marketing at any time by following the instructions at the bottom of any of the emails we send. You can also delete your account or manage any of these preferences by heading to https://ohhdeer.com/customer/account  

Email marketing may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include the opening of emails, forwarding of emails, the clicking of links within emails, times, dates, and frequency of activity [this is not a comprehensive list]. Any information gathered from our email marketing will only be used to refine future email campaigns and supply you with more relevant content based upon your activity. 

ORDER FULFILMENT

Upon adding items to your cart, our website stores data as it is completed. This data includes the following:

  • Full Name
  • Physical Address
  • Email Address
  • IP address

This data is used to provide an accurate quote for delivery and to be easily converted into an order where requested by the customer. This quote data is stored for 30 days, then deleted automatically from our server. This data is also encrypted and stored securely on a backup server, also for 30 days.

Upon placing an order, our website stores the following data:

  • Full Name
  • Physical Address
  • Email Address
  • IP address

This data is necessary for us to be able to fulfil your order and complete our contract with you. After your order has been fulfilled, you can delete your account via https://ohhdeer.com/customer/account and all data will be made anonymous on our server and subsequent encrypted backup copies. This order data is stored for 30 days before it's automatically deleted from our server. This data is also encrypted and stored securely on a backup server, also for 30 days.

You can request your data be removed by contacting us at:

Ohh Deer, 3-6 The Rushes, Loughborough, LE11 5BE, United Kingdom

 Or alternatively, by email:

customerservice@ohhdeer.com  

ADVERTS AND SPONSORED/EXTERNAL LINKS

This website may contain sponsored links and adverts. These will typically be served through our advertising partners who may have detailed privacy policies relating directly to the adverts they serve.

Although this website only looks to include quality, safe and relevant external links, you should always adopt a policy of caution before clicking any external web links. Ohh Deer cannot guarantee or verify the contents of any externally linked website, despite their best efforts. Therefore, please note that clicking on external links is done so at your own risk and this website and its owners cannot be held liable for any damages or implications caused when doing so.

 

YOUR RIGHTS TO YOUR INFORMATION

You have the right to access personal information held about you at any time. Your right of access can be exercised (in the UK) in accordance with the Information Commissioner’s Office. Any access request may be subject to a fee to meet administrative costs in providing you with details of the information we hold about you.

Please contact us with any concerns or queries about the Ohh Deer Privacy Policy. It is also your right to request any of your submitted information to be changed or removed. At your request, the information will be corrected or removed from our database as soon as possible.

SOCIAL MEDIA PLATFORMS

It’s wise to use social media with care; once you put something out there, you never know who might see it. Particularly with personal details on social media, we always advise deliberating with due care and caution.

This website and its operators will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels only, such as by phone or email.

We may use social sharing buttons throughout our site to help share content directly from web pages to the relevant social media platform. We advise before using such social sharing buttons that you do so at your own discretion; the social media platform may track and save your request to share a web page respectively through your social media account. 

HOW TO CONTACT US

Unsure on anything we’ve mentioned here? We’re always happy to help our customers; if you have any questions or concerns regarding our Privacy Policies, don’t hesitate to contact us:

By Email

customersevice@ohhdeer.com

By Phone

(+44) 01509 649 075

By Post

Ohh Deer, 3-6 The Rushes, Loughborough, LE11 5BE, United Kingdom

 You can also find us on all our social media platforms by following the links at the bottom of this page.