Note: This site is for Ohh Deer Trade customers only.
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FREQUENTLY ASKED QUESTIONS

Minimum Orders

  • We try to keep all our minimums small and manageable. That’s why we don’t have a minimum order overall, you just need to spend £150 (ex VAT) for free carriage if you’re based in the UK Mainland (excluding Scottish Highlands). Please observe the minimum quantities on each product when ordering.

    If you’re based in France then we offer free shipping for orders over £1750 (ex VAT).

Online Selling

  • If you’re planning to sell online then please only sell via your own website. Our products should not be sold on other sites such as Amazon, Ebay or Etsy without strict permission from Ohh Deer.

    If you’re an online only company then we will request further information from you before approving your account.

    If you are selling our products online then please match our RRP.


Lead Times

  • Most items are kept in stock and should be shipped within 7 working days. Although we try and avoid split shipment, some items may be sent from a different location and therefore you may receive your order at different times.

Back Orders

  • If you’ve ordered an item that is out of stock then we’ll notify you. If the item is due to be re-stocked soon we’ll place the order on back-order and ship this when it’s ready. If the item has been discontinued then we’ll remove it from your order and notify you.

Returns

  • We do not offer a dropship or sale or return service. Please report any discrepancies within 7 days of receiving your order to [email protected].

Credit

  • If you’re based within the UK you can apply for a 30 days credit account by emailing [email protected] and completing our credit application form. All requests will be subject to approval by our factoring company.

Payment

  • Your invoice will provide you with all the information you need for making payment to us. If your invoice is on a proforma basis then your order will not be processed until payment has been received.

    If you have a credit account with us, we’ll start to process your order once received unless you have an outstanding, overdue invoice.

    If you’re paying proforma via cheque please aware that your order will not be processed until all funds are received within our bank account. We recommend that you send payment via BACS transfer.

Exclusivity

  • We only offer exclusivity if you make regular orders with us. However, we do try to ensure that someone close to your shop won’t order the same products as you.

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