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Note: This site is for Ohh Deer Trade customers only.
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FREQUENTLY ASKED QUESTIONS

Order Process

Placing your order with us couldn't be easier! You can place your order through our website, via email, over the phone with one of our lovely account managers or you may work with one of our sales agents! Once received, we'll confirm your order, check stock is a-ok and send your order through to our warehouse to be picked. All International orders as well as first time UK orders are proforma, so we will send your order through to be processed by our warehouse and once it's ready we'll be in touch for payment and dispatch your order as soon as payment is confirmed.

We understand that occasionally you may wish to add or change your order once it's been placed and where possible we will try to accommodate this. If you use a freight forwarder, or require us to confirm weights and dimensions for your order to obtain a shipping quote, we kindly state that no changes can be made to your order 24 hours after your order is placed as our warehouse cannot facilitate changes once the order is packed.

Minimum Orders

  • We try to keep all our minimums small and manageable. That’s why we don’t have a minimum order overall, you just need to spend £150 (ex VAT) for free carriage if you’re based in the UK Mainland (excluding Scottish Highlands). Please observe the minimum quantities on each product when ordering.

    If you’re based in France then we offer free shipping for orders over £1750 (ex VAT).

Online Selling

  • If you’re planning to sell online then please only sell via your own website. Our products should not be sold on other sites such as Amazon, Ebay or Etsy without strict permission from Ohh Deer.

    If you’re an online only company then we will request further information from you before approving your account.

    If you are selling our products online then please match our RRP.


Lead Times

  • Most items are kept in stock and should be shipped within 7 working days. Although we try and avoid split shipment, some items may be sent from a different location and therefore you may receive your order at different times.

Back Orders

  • If you've ordered an item that is out of stock then we'll notify you. If the item is due to be re-stocked soon we can reserve units for you and they'll be added onto the next order you place with us - please kindly note the normal carriage paid terms will apply. If the item has been discontinued we'll remove it from your order and notify you.

Returns

  • We do not offer a dropship or sale or return service. Please report any discrepancies within 7 days of receiving your order to [email protected].

Credit

  • If you’re based within the UK you can apply for a 30 days credit account by emailing [email protected] and completing our credit application form. All requests will be subject to approval by our factoring company.

Payment

  • Your invoice will provide you with all the information you need for making payment to us. If your invoice is on a proforma basis then your order will not be processed until payment has been received.

    If you have a credit account with us, we’ll start to process your order once received unless you have an outstanding, overdue invoice.

    If you’re paying proforma via cheque please aware that your order will not be processed until all funds are received within our bank account. We recommend that you send payment via BACS transfer.

    Our prices are in GBP, if you're outside of the UK invoices will be raised in GBP and payments for orders must be in GBP.

Exclusivity

  • We only offer exclusivity if you make regular orders with us. However, we do try to ensure that someone close to your shop won’t order the same products as you.

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